Help centre
How can we help?
Browse the topics below or write to support@mandee.store. We reply within one business day.
Getting started — buyer
Create an account, set your delivery address, find stores near you, place your first order.
- Sign up with mobile or email
- Set your default delivery address
- Discover stores in your locality
- Place your first order
- Switch between pickup and delivery
Getting started — seller
Apply to sell, complete KYC, set up your storefront, and go live.
- Apply via /sellers
- KYC: PAN, GSTIN, bank account
- Set up your storefront
- Bulk-import products via CSV
- Wire Razorpay for payouts
Orders & payments
Order states, payment methods, invoices, partial cancellations, and split-tender.
- Order states explained (placed, accepted, packed, out for delivery, delivered)
- UPI, cards, wallets, COD where supported
- Where is my GST invoice?
- Cancel before merchant accepts
- Why was my payment held?
Shipping
Self-pickup, local delivery, express slots, tracking, and what happens if no one is home.
- Pickup vs delivery
- Typical delivery windows
- Tracking your courier
- Failed-delivery rules
- Inter-city shipping (phase 2)
Returns
Eligibility, perishables policy, refund timelines, and how to open a return from the app.
- 7-day return window for non-perishables
- Perishables: 24-hour quality complaint
- How to open a return from the order screen
- Refund timelines: UPI, cards, wallet
- If the merchant rejects
Disputes
When merchant and buyer disagree, Mandee Store arbitrates. Here is how the process works.
- What evidence Mandee Store accepts (photos, chat history, timestamps)
- Merchant response window
- What happens after escalation
- How refunds are funded from settlement
- Final-decision review
Account & security
Login, OTP, password, two-step verification, account deletion, and DPDPA rights.
- Sign in with mobile OTP
- Set a password
- Two-step verification
- Update phone or email
- Delete my account
Still need help?
Our team is small but human. Email the right inbox and we will get back within one business day.