Mandee StoreMandee Store

Seller onboarding

From application to first sale, step by step

Six steps. Each one tracked in your seller dashboard. No black-box review queues.

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  1. 1

    Apply

    Open a pre-filled email to sellers@mandee.store with your business name, city, primary category, approximate SKU count, and best contact number. We respond by email with the next step or a waitlist note.

    Open application
  2. 2

    KYC verification

    Upload PAN, GSTIN (if applicable), and a current-account passbook or cancelled cheque. We verify against the public Income Tax and GST registries. The signing director or proprietor completes a digital signature for payments onboarding.

  3. 3

    Set up your storefront

    Pick a store name and slug, add a logo and a few cover photos, set address (used for buyer-side proximity), and define operating hours per day. You can edit any of these later — nothing is permanent.

  4. 4

    Upload inventory

    If you are already on Mandee POS, your catalogue auto-imports — nothing more to do. Otherwise, upload via bulk CSV (template provided) or add product-by-product from the seller dashboard. Each product needs name, MRP, your selling price, GST rate, and at least one photo.

  5. 5

    Wire payments

    We open a Razorpay sub-merchant account in your name so settlements can be routed to your bank. Razorpay drives its own onboarding flow; once it confirms, future payouts run automatically to the account from step 2.

  6. 6

    Test orders + go live

    We run a handful of test orders end-to-end (place, accept, pack, deliver, mark complete) so you can practice the flow without any fee. After the test, your store flips public and appears in your city's catalogue.

Required documents checklist

Gather these before KYC to keep onboarding moving without rework.

Business identity

  • PAN of the proprietorship / company
  • GSTIN (only if you cross the GST threshold or sell inter-state)
  • Shop & Establishment Act registration (if your state requires it)
  • FSSAI licence (only if you sell food / perishables)
  • Drug licence (only for pharmacies)

Banking

  • Cancelled cheque or passbook front page
  • IFSC + account number must match the PAN holder's name
  • Current account preferred; savings accepted for proprietorships

Storefront

  • Logo (square, 512x512 minimum)
  • A handful of cover / interior photos
  • Operating hours, holiday list, delivery radius (if you self-deliver)

Director / proprietor

  • Digital signature for the payments sub-merchant onboarding
  • Active mobile number for OTPs
  • Email for the seller dashboard login
Honest framing: Onboarding moves at the pace of whichever document is slowest. The most common holdup is KYC: a mismatched PAN name, an inactive bank account, or an expired FSSAI. Double-check that the name on each document matches before you submit.

Ready when you are

Apply via the seller form. Questions first? Email sellers@mandee.store.

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